Terms & Conditions

Terms and Conditions

 

Don’t be put off by these T&C’s as they are standard across the industry and have one purpose only: to increase your shopping experience and making it as easy and secure as possible.

 

The terms and conditions apply to the use of the iLehenga.com. By placing an order with us, you accept these terms and conditions. Please keep in mind that these terms and conditions can change at any time and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes.

 

If you have any queries relating to our terms and conditions, please contact the Customer Service team before placing an order.

 

General Information

 

iLehenga.com is the website of AUA Fashions and the following terms and conditions will apply between you and iLehenga Ltd, when you buy an item from ilehenga.com. The terms do not affect your statutory rights.

 

  • Your contract for purchases made through iLehenga.com is with iLehenga.com and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

 

 

  • You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

 

 

  • You warrant that all details you provide to ilehenga.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

 

  • You agree that e-mail can be used as a long-distance means of communication.

 

  • During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from ilehenga.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform iLehenga.com as soon as possible.

 

  • It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. iLehenga.com tracks the electronic ‘fingerprints’ of every order placed on iLehenga.com to enable us and all the legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on using our website.

 

  • iLehenga.com reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-

 

  • you fail to make payment to us when due

 

  • you breach any of our terms and conditions

 

  • when requested by us to do so, you fail to provide enough information within a reasonable time frame in order for us to check the accuracy and validity of any information supplied by you,

 

  • You fail to prove your identity to us

 

  • we suspect you have engaged or are about to engage, or have way of being involved in fraudulent or illegal activity on iLehenga.com

 

 

Your Responsibilities

 

You agree that if you break these Conditions, or any liabilities are incurred due to your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

 

Ordering

 

  • When placing an order, you agree that all the information given is accurate and complete.

 

  • All orders are subject to acceptance and product availability.

 

  • We aim to get the items dispatched to you within 4-6 weeks with free International delivery.

 

  • All prices listed on iLehenga.com are correct at the time of entering the information. However, we reserve the right to change prices of any product at any time.

 

  • No contract for the sale of any product will exist between you and iLehenga.com until we confirm the acceptance of your order. When this happens we will send a confirmation email.

 

  • This confirmation email will be sent to the email address given in your order form and will detail products ordered, cost, shipping method, delivery and billing address.

 

  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

 

  • If your order has not been accepted, you will receive an email from us telling you the reasons why.

 

  • Discount vouchers, codes and offers cannot be used on sale products.

 

Self Printed Fabric

  • The design of self printed fabric like jamawar, linen etc. may be slightly different from the ones shown in the images, we try to get the same fabric but sometimes the suppliers gets out of of stock.

 

Delivery

 

  • The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order.

 

  • You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

 

  • Please note international shipments may be subject to cross-border inspections by customs authorities.

 

Payment

 

  • iLehenga.com accepts most major credit/debit cards:

 

 

 

  • All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

 

  • We also accept PayPal

 

Returns Policy

 

  • Customized clothing is non-refundable and non-exchangeable.

 

  • If you have placed an order but then wish to change or cancel it, please contact us as soon as you can as orders move swiftly through to our warehouse. We will try our best to make any changes, but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.

 

  • Once we’ve heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 15 working days of your order, provided the goods you return are in the same condition that they were in when delivered to you with tags in tact.

 

  • Items may be returned within 7 days of receiving the item as long as the refund/exchange has been authorised by us and the goods are in their original condition with tags in tact, or there is a fault made by us.

 

  • In case of order cancellation, administration charges may apply.

 

Faulty Items

 

  • A faulty item is one that is defective due to a manufacturing fault only.  If the item has been misused, abused, damaged through use or otherwise modified we will not be able to provide a refund.

 

  • Faulty or Damage items must be reported within 24 hours of receiving the order.  This should be done by logging into your account. You can also email us, but please include a clear description of the fault or damage.  We cannot offer any compensation for Faulty or damaged items not reported within this period.

 

  • We will replace faulty items provided that the defect is not the result of misuse.

 

  • If the product is not available for replacement we will offer you a refund for the purchase price of the item.

 

  • Faulty goods must be returned within 7 days of receiving the item.


Faulty Products due to Misuse:

 

  • All returned items that are deemed to be Faulty will be carefully checked for defects.

 

  • We cannot replace or issue a refund for a misused product.

 

  • We will return the misused item back to you if you are happy to incur the administration & shipping costs.

 

  • We will hold the product for a maximum of 30 days, after this period we will dispose the item.

 

Fabric and Embroidery

 

  • Most of our items are hand embroidered and therefore are fragile.  These garments should be used with care and are mainly for occasional wear.

 

  • In our product description, ‘Chiffon’, refers to synthetic chiffon made from synthetic materials such as a mix of polyester and rayon.  ‘Pure Chiffon’ refers to Chiffon made from Silk or Cotton.

 

  • A garment may differ slightly from that depicted in the video and photographs due to changing patterns in the raw materials.  For example, available patterns change on fabrics such as banarsi, net etc.

 

  • Heavy items can be dry cleaned only

 

  • Casual items should be washed separately in cold water and thoroughly rinsed. Don’t leave them to soak.

 

  • Please note that due to hand dyeing methods used the colors are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

 

  • Customers should be aware that there is an expectation that with wear, the odd bead, sequin or embellishments could fall off from time to time.


Cancellation of the Contract

 

  • If you wish to cancel your order, please follow the procedure set out in our Returns procedure.

 

Returns Procedure

 

  • You may return most items sold by iLehenga.com within 7 days from the date of receiving them in order to get a full refund.  For more information, please refer to our Returns procedure.

 

Exchange Procedure

 

  • iLehenga.com will be happy to exchange for the same item within 7 days from the date of receipt.  Products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error can be exchanged within 7 days from the date of receipt so long as the fault was reported within 24 hours of receiving the item.

 

Data Protection

 

  • iLehenga.com will not pass on your personal details, credit or debit card  payments details to any third party.

 

  • We will never ask for personal details via email. If you receive an unsolicited email asking you for your iLehenga.com log in details, please contact our Customer Service team immediately.

 

Legal Responsibility

 

  • We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

 

  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on iLehenga.com is incorrect for any reason, we will email you to inform you that we have not accepted your order and it has been cancelled. You will be advised of the correct price of the subject product. You may re-order if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 15 working days of the date of order. If you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

 

  • In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, we shall make replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem within 24 hours of receipt of the goods.  This should be done by logging into your account, clicking ‘Orders’ and then ‘Request a Return’.  Please include a clear description of the fault or damage.  This provision does not affect your statutory rights.

 

  • We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor color contrasts etc., we cannot be held responsible or liable for any differences in color between the image and the actual product.

 

  • The products sold on iLehenga.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, and loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from iLehenga.com

 

  • We have taken every measure to prevent Internet fraud and ensure that any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

 

  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labor disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

 

  • We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

 

  • To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

 

  • We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

 

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

 

  • Any loss of goodwill or reputation; or

 

  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

 

  • Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

 

Copyright

All rights in the content of the iLehenga.com web pages are owned or controlled by iLehenga Ltd. By accessing iLehenga.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the iLehenga.com web pages for any other purpose whatsoever without the prior written permission from us.

 

Third Party Sites

We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for iLehenga products are those stated on the iLehenga.com material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.

 

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

 

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what iLehenga.com and you are expected to do. Your statutory rights are not affected by these terms and conditions.

 

LAW

The Conditions shall be governed by and construed in accordance with the laws of Pakistan and you irrevocably submit to the exclusive jurisdiction of the courts of Pakistan.